(1) These terms apply only when purchasing products directly from us. These terms do not apply if you purchase any products directly through a third-party website, in which case any contract will be between you and that third party. (2) Access to our website is free. We may modify, suspend, or terminate our website (or any part of it) at any time and without notice. We will not be liable to you in any way if our website (or any part of it) is not available at any time or for any period. Your use of our website is subject to these terms and conditions and the privacy policy and cookie policy (“Site Policies”) in force from time to time, copies of which can be found on our website. (3) We reserve the right to amend or update these terms or any of our site policies from time to time.

(4) To confirm your order, you will be asked to, and you will need to accept these terms. Our website explains how to do this. When we confirm to you in writing that we are able to provide the goods to you (“Order Confirmation”), the contract between you and us for the supply of goods according to these terms (“Contract”) is executed. Each order is the basis of a separate contract.

(5) Our website will guide you through the ordering process. Please ensure that you have reviewed your order for goods (“Order”) carefully before submitting it to ensure that it is complete and accurate in all respects.

(6) Once your order is accepted, you cannot change the details or quantity of the goods you have ordered without our consent. If you wish to make any other changes under the contract, such as any delivery arrangements, you must provide us with the details in writing or contact us at our contact number; its details will appear on our website in the “Help” section. We are not obliged to agree to any changes. If we agree to any changes, we will inform you whether this change will require us to adjust the cost or timing of supplying the goods. If you do not wish to proceed due to cost or timing adjustment, or if you do not respond within three working days, we will not be bound by those changes and the original terms of the contract will continue.

(7) If we are unable to accept your order, we will inform you in writing and will not collect any fees for the goods. This may happen for various reasons, including (but not limited to) because the goods are not available, or due to unexpected limitations on our resources that we could not reasonably plan for, or because an error has been identified in the price or description of the goods, or because we are unable to meet the delivery deadline you have set. If your order is not accepted for any reason, we will fully refund any payment we have already received from you. If we are unable to accept your order, we will not offer any compensation.

(8) If we, due to any fault on our part, are unable to deliver the goods, we will provide you with a full refund of what you paid for those goods, and any delivery charges you paid, if applicable. If we, due to any fault on our part, are unable to deliver the goods, we will not offer compensation.

(9) We may make minor changes to the goods to reflect changes in relevant laws and legal requirements and to make minor technical amendments and improvements. We reserve the right to withdraw any product from our website at any time and purchasing the item is always subject to its availability.

(10) The images of the goods on our website are for illustrative purposes only. While we have made every effort to display the colors of the goods and other aspects accurately, we cannot guarantee that any depiction accurately reflects the colors of the goods or any other aspect of the goods. Your goods may differ slightly from those images.

Price determination and payment (11) We strive to ensure the accuracy of all prices advertised on our website. We reserve the right to change any prices advertised on our website and to add, modify, or remove special offers on our website from time to time.

(12) The price of the goods (including VAT) will be the price indicated on our website when you place your order. Delivery and shipping options and any relevant fees for you will be presented as part of the ordering process before you place your order.

(13) Payment for the goods and any relevant delivery or shipping fees must be made at the time of entering into the contract, and you will be required to make this payment during the ordering process. We will not deliver any goods to you until we have received full payment for the goods and any associated fees.

(14) We will only accept the payment methods specified on our website from time to time.

Delivery, Risks, and Ownership:

(15) The purchased goods will be delivered through our website as soon as possible. We will make every effort to deliver the goods according to the options specified in the order process, but please note that all delivery and shipping options are estimates only and are subject to any delays beyond our control. We will do our best to ensure that all orders are dispatched before the specified deadline as outlined on our Delivery Information page.

(17) If the supply of goods is delayed due to an event outside our control, we will contact you as soon as possible to inform you and take steps to minimize the impact of the delay. As long as we do so, we will not be responsible for the delay caused by the event. However, if there is a risk of significant delay, you can contact us to terminate the contract and receive a refund for any goods you have paid for but not received, and we will refund you for any delivery charges you have already paid.

(18) If we attempt to deliver the goods to you and fail to accept delivery within 14 days from the day we first attempted or from the day we informed you that the goods were ready for delivery, we will store the goods until you are able to receive them. We also reserve the right to charge you for the costs and expenses of storing the goods, including insurance. If another 14 days pass since the start of storing the goods and we are unable to deliver them, we may resell them or dispose of some or all of them. If we do so and sell them at a higher price, we will refund you any excess over the price of the goods you have already paid for (excluding fair storage and resale costs). However, if we are unable to resell them at a price at least as agreed to purchase them, we reserve the right to claim the difference from you. To clarify, we may use a third party to deliver or store the goods, and in that case, this clause applies as well.

(19) Unless otherwise agreed with you, we will only deliver the goods to the addresses specified on our Delivery Information page.

(20) You will bear the risk of any loss or damage to the goods and ownership will pass to you from the time we deliver the goods to the address you provided to us during the order process. For more information on our delivery details, please visit our Delivery Information page.

Our Guarantee:
If your goods become defective for any reason that we are responsible for during any specified warranty period for those goods (which you will typically find on product packaging), we will, at our option, repair them, replace them, or offer you a full refund of the amount paid (excluding any exceptions stated for those products or any of their packaging). To make a claim, please return the damaged goods to us with your original proof of purchase. Unused and undamaged items must be returned in their original packaging. This warranty is in addition to your statutory rights regarding faulty or misdescribed goods. All goods will be provided under the contract. We will not replace the goods under any warranty if they have been damaged or improperly used.

Contract Termination:

(21) As you have purchased goods online, you have the legal right to change your mind within 14 days and receive a refund.

(22) If you exercise your right to change your mind, you must contact us to inform us. You must then return the goods to us in their original condition within 14 days from the date you received the goods. We will refund you the price you paid for the goods plus any other payment you made to us for the original delivery. Please return the goods to us in the same way they were originally sent to ensure their safe return. You will be responsible for the cost of returning the goods to us. Restocking fees may apply and will vary depending on the product, please contact us for details.

(23) Any refunds due to you will be made using the same payment method you used when placing your order.

(24) We reserve the right to terminate the contract at any time by writing to you if you do not allow us a reasonable time to deliver the goods to you. This does not cancel any other rights or remedies we may have under the contract.

Our Liability:
(25) We are responsible for any loss or damage you suffer as a foreseeable result of our breaching this contract or not using reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. In addition, our liability in no circumstances shall exceed the price you paid for the goods, unless specified otherwise.

(26) We do not exclude or limit in any way our liability to you where it would be unlawful. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or contractors, or liability for fraud or fraudulent misrepresentation.

(27) We will not be liable to you for any delay or failure to perform our obligations under this contract due to circumstances beyond our reasonable control.

Your Responsibilities and Registration Obligations:
(28) In order to use this website, you must agree to provide truthful information when ordering. Upon registration, you expressly agree to our Terms of Use, which may be amended by us from time to time and can be accessed here.
(29) You are responsible for maintaining the confidentiality of your password and are responsible for all uses through your registration and/or login, whether authorized or unauthorized by you. You agree to notify us immediately in case of any unauthorized use of your registration, your user account, or your password.

Your Conduct:

(30) We will not be liable to you in any way for the content appearing on this website or for any errors or omissions. You expressly agree, when using this website or any provided service, not to:

a. Provide any content or engage in any act that may be unlawful or violate laws, threatening, harmful, abusive, harassing, arbitrary or may lead to disruption or cessation of this website or any provided service, or infected with a virus or malicious destructive software, or may give rise to civil or criminal liability, or may violate local, national, or international law;

b. Disguise or neutralize your identity or forge or represent the origin in any other way of any content you provide;

c. Collect or harvest any data about other users;

d. Use or offer this website and any content or service in any commercial manner or in any manner involving spam, string of consecutive messages, pyramid scheme, or any other form of unauthorized advertising without our prior written consent;

e. Provide any content that could subject us to civil or criminal liability or that may violate any local, national or international law, including but not limited to copyright laws, trademarks and patents, trade secrets.

How We Use Your Information:

(31) We may use personal information about you or about other individuals you provide to us to supply goods and process your payment for those goods and handle any customer service inquiries you may have after purchasing the goods, and if agreed during the order process, to notify you of similar products we offer; you can opt out of receiving these communications at any time by contacting us and informing us of that. We will not provide your personal information to third parties without your consent unless required by law or allowed. For more information, please read our Privacy Policy.

(32) When granting credit to you for goods, we may provide your personal information to credit reference agencies and they may retain a record of any searches they conduct.

(33) When making an online purchase, your payment details are sent over a secure encrypted network (HTTPS). For maximum security of our users, credit card details are not stored in our systems.

(34) When purchasing from us, you have the option to subscribe to our newsletter. The purpose of our newsletters is to keep our valued customers informed of new offers and discounts that we do not want you to miss. You can unsubscribe at any time using the link provided in the bottom of each email. It may take up to 7 days to process your unsubscribe request. We will not distribute or report your address to any third-party organization at any time.

(35) No other person has any rights under this contract. This contract is between you and us only. No other person has any rights to enforce any of its terms.

(36) We may transfer our rights and obligations under these terms to another person or organization. You can only transfer your rights or obligations under these terms to another person or organization with our prior written consent.

(37) You may transfer the benefit of any warranty that has been fulfilled for you under these terms to any person to whom you transfer ownership of the goods after completing the purchase of the goods from us, for example, by selling the goods to that person or giving them as a gift.

(38) If a court finds that any part of this contract is unlawful or unenforceable, the rest of the terms will remain in effect. Each of these terms operates separately. If any court or relevant authority determines that any of them are unlawful, the remaining terms will remain in effect in full.

(39) If we do not ask you immediately to do something required under these terms or if we delay in taking action against you for breaching this contract, that does not mean that you do not need to do those things or that it prevents us from taking action against you later on.